Privacy Policy

1. Introduction

HMS Migration Consultancy Pty Ltd trading as OVAYO MIGRATION ("OVAYO MIGRATION", "we", "our" or "us") is committed to protecting the privacy and confidentiality of personal information collected in connection with our migration assistance services, website enquiries and related business activities. We recognise the importance of protecting personal information and are committed to handling such information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), applicable Australian laws and professional obligations applicable to Australian Registered Migration Agents.

2. Our Business Details

• Business Name: HMS Migration Consultancy Pty Ltd trading as OVAYO MIGRATION
• ABN: 58 628 283 401
• Registered Migration Agent: Rajiv Nain Malhotra
• MARN: 1793720
• Address: Office Suite 335, 1 Queens Road, Melbourne VIC 3004
• Phone: 1300 809 205
• Email: rajiv@ovayo.com.au

3. The Information We Collect

We may collect and hold personal information including names, addresses, email addresses, telephone numbers, passport details, visa history, employment and educational information, financial information where relevant, identity verification documents, family information and website usage information.

4. How We Collect Information

We may collect personal information directly from you, through website enquiry forms, email communications, telephone calls, social media, messaging platforms such as WhatsApp, authorised representatives, referral partners, employers, government authorities and assessing bodies where permitted by law.

5. Purpose of Collection

We collect, use and hold personal information for purposes including assessing visa eligibility, providing migration assistance, preparing applications, communicating with clients, maintaining records, improving services, complying with legal obligations and managing complaints and risk management processes.

6. Disclosure of Personal Information

We may disclose personal information to the Department of Home Affairs, Australian government agencies, assessing authorities, tribunals, professional advisers, insurers, contractors, technology service providers, offshore administrative support providers and referral partners where reasonably necessary for service delivery or where required by law.

7. Overseas Disclosure

Some information may be disclosed or accessible overseas where offshore support arrangements or international service providers are used. We take reasonable steps to ensure overseas recipients handle personal information appropriately and consistently with applicable privacy obligations.

8. Website Analytics and Cookies

Our website may use cookies, analytics tools and similar technologies to improve user experience, monitor website performance and understand website usage. Users may disable cookies through browser settings, although some website functionality may be affected.

9. Storage and Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, interference, modification or disclosure. Information may be stored electronically or physically using secure systems and access controls.

10. Access and Correction

You may request access to personal information we hold about you and request corrections where information is inaccurate, incomplete or outdated. We may require verification of identity before processing requests.

11. Marketing Communications

We may send updates or promotional information relating to our services. You may opt out of marketing communications at any time by contacting us or using available unsubscribe functions.

12. Retention of Information

We retain information for periods reasonably required for legal, professional, administrative and compliance purposes. Information no longer required may be securely destroyed or de-identified.

13. Third Party Websites

Our website may contain links to third party websites or platforms. We are not responsible for the privacy practices or content of external websites.

14. Privacy Complaints

If you have concerns regarding the handling of personal information, you may contact us at the details below. We will attempt to investigate and respond to complaints within a reasonable timeframe. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions may be published on our website.